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Guest Service Officer - Front Office



Number of Position



Job Description

- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel- s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Prepares welcome cards and keys for arrival FIT guests.
- Ensures accurate knowledge of hotels and the tourism in the city / country.
- Reports - Lost and Found- items.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of - We work through Teams- .
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.


- Thai Nationality
- Age not over 26 years old
- Bachelor- s Degree in Hospitality or Tourism Management or related field
- Minimum 2 year work experience in similar or related position in hospitality service
- Good computer, English skills
- Pleasant personality, strong people skills
- Well-organized with strong attention to details
- Able to work under pressure, self-motivated and fast learner

Sending your resume by e-mail :

Front Office Post Date : 26-Jul-2017


494 Ploenchit Road, Lumpini, Pathumwan  Bangkok,  10330.
Tel. : 02-254-1234      Fax : 02-254-6038

Company Type : Hotel & Resort

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