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Guest Relations Officer



Number of Position


9840 + SVC ( AVR 10,400)

Job Description

Position: Guest Relations Officer

Hard Rock Hotel & Cafe Pattaya is looking for a Guest Relations Officer to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

Guest Relations Officer will be responsible for the roles and possess the following qualifications.

Job summary

• To provide unique, memorable and professional service to every guests reflecting the image of Rock n’ Roll and relax
• To be always extend friendly and caring service to every guest that walks through our door
• To provide information regarding the hotel’s facilities and services
• To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
• To check in/out guests in accordance with establish standards
• To maintain guest history record for VIP returns and executive floor guests
• To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.


• Female, age not over 35 years old, THAI nationality who has working experience in Hotel Business would be a strong plus
• Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields
• At least 2 years experience with a proven track record in Guest Relations officer or related responsibilities, either in an international branded four or five star would be an advantage
• Outgoing & cheerful personality and be highly presentable
• Strong customer serviced mind and always flexible
• Good command of English both written and verbal, and communication skills
• Computer, Internet, E-mail and MS Office literate are essential

If you are looking for a place to rock out what you’ve got, add value to the business and mark your place in our history, then grasp this opportunity to show us.

Hard Rock Hotel Pattaya is managed by HPL Singapore. We operate with the love of music, passion for life, and delivered with a belief in our credo Love All, Serve All. We are a part of the global Hard Rock brand which operates 174 venues in 54 countries, including 138 cafes, 17 hotels and 7 casinos around the globe, which started from Hard Rock Café in London in 1971.

We offer an attractive remuneration incentive which commensurate with work experience and qualifications to

Talent Management Department


429 Moo 9, Pattaya 2 Road, Nongprue, Banglamung, Chonburi 20150
Telephone: 0-3842 8755 Fax: 0-3842 8059

E-mail address

Check our website / Apply online

Stay tuned with us at

Only short listed candidates will be contacted.
All applications will be treated in the strictest confidence.
We reserved to consider with a completed recent resume with photograph.


Sending your resume by e-mail :

Front Office Post Date : 27-Jul-2017

Hard Rock Hotel Pattaya

429 Moo 9 Pattaya Second Road, Nongprue, Banglamuang  Chonburi,  20150.
Tel. : 038-428755      Fax : 038-428059

Company Type : Hotel & Resort

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