Centara Pattaya Hotel

Guest Service Agent (Male)

Number of Position : 1

Salary : N/A Baht

Job Description :
1.Handle guest and administrative message service
2.Up-sell hotel services, use guests’ name, verify requests and maintain a positive “can-do” attitude and tone of voice at all times
3.Do the inventory control and issuance of keys, radios and pagers
4.Log telephone repair and emergency reports with appropriate tracking codes in computer
5.Provide callers with hotel information and maintain and update information files
6.Be familiar with, inspect, and maintain all Guest Services office equipment
7.Be able to use walkie talkie and telephone for communications between department
8.Prepare all Guest Services reports
9.Assist and process all in-house requests and needs from all departments
10.Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met
11.Knowledgeable and handle special requests, room up-selling and catering, arrival and departure patterns

Qualifications :
- Good looking
- No glasses
- Pleasant personality
- Good attitude
- Good interpersonal relation
- Service minded
- Be able to work on all shifts

English
- Comprehension = excellent
- Reading = good
- Writing = good
- Speaking = excellent

Address : 78/140 Moo 9, Tombol Nongprue, Banglamung,  Chonburi (Eastern), Thailand 20150.

Category : Front Office
Date Posted : Tue, 27 Nov 2018, 17:37:01 +0700


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