KACHA RESORT & SPA, KOH CHANG

Assistant Front Office Manager

Number of Position : 1

Salary : N/A Baht

Job Description :
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Ensure that personalized service is offered to each and every guest.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Integrates and trains employees, providing support for skills development.
- Have a good knowledge of all systems and standard operating procedures of front office.

Qualifications :
- Male / Female Age not over 45 years
- Graduation from an accredited college or university in an appropriate curriculum
- Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
- Computer Knowledge and experience in MS office programs.
- Well developed communication and customer relations skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
- If you have experience using the program Comanche will be considered special cases.

If you are interested, please send your application by Email : pasinee_kohchangkacha@hotmail.com, kulwadee.kachakohchang@gmail.com, hr.kacharesortkohchang@gmail.com

Please call for more information 095 526 9954, 02 621 5501
Pasinee Lawtrakulngam (Ben) / Director of Sales and Marketing

Address : 88/1 หมู่ 4 หาดทรายขาว อ.เกาะช้าง,  Trad (Eastern), Thailand 23170.

Category : Front Office
Date Posted : Thu, 08 Nov 2018, 11:09:55 +0700


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