Number of Position : 1
Salary : ์N/A Baht
Job Description :
1. Manages the operation of the hotel switchboard.
2. Maintains all telephones and related equipment within the hotel in good working condition.
3. Liaises with the telephone company on day-to-day maintenance and functioning of equipment.
4. Ensures employee has good communication skills.
5. Conducts training for all employees on the use of equipment and proper telephone etiquette.
6. Handles and investigates all complaints regarding telephone service, advising both management and guests.
7. Sets up official clerical systems, records and reports.
8. Periodically arranges and publishes departmental telephone directory.
9. Recommends new telephone set-ups and equipment to management for greater efficiency of savings.
10. Ensures that relevant feedback from guests, outsiders and staff are reported to Department Head.
11. Provides telephone services to guests such as wake-up call and paging service.
12. Ensures the security of guest’s and all personnel’s information.
13. Ensures a high level of product knowledge of the hotel and local are and a high standard of service.
14. Extends fully cooperation within and between departments.
15. Verifies all long distance charges are correct and collected.
16. Ensures all charges are allocated in accordance with the hotel credit policy.
17. Informs a concerned supervisor regarding unusual events. (Emergency cases, accident, the failure of the system etc.)
18. To be familiar with the emergency procedures and reviews on timely basis with all shifts.
19. Provides reports as required.
20. Assists in Rooms & Guest Service function as needed.
21. Performs other duties as assigned by Guest Service Manager
•Communication: Fluent in English Communication, other 3rd language would be advantage
•Computer Office: Property Management Program (PMS), Open Office, Microsoft Office, and other would be advantage
444 MBK Center, Phayathai Road, Wangmai, Pathumwan, Bangkok (Central), Thailand 10330.
Category : Front Office
Date Posted : Thu, 13 Dec 2018, 10:32:07 +0700